Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We only accept returns for items that are defective, damaged, or incorrect. Change-of-mind returns are not accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nicolelinares1616@yahoo.com. As we are a dropshipping store, please do not send returns without contacting us first. We will provide you with instructions on a case-by-case basis. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once your refund request has been reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your refund, please contact us at nicolelinares1616@yahoo.com